At Basket Case Gallery, we keep our refund and return process clear, fair, and easy to follow. We want every customer to shop with confidence, so we explain our policy in simple terms.

Returns We Accept

We allow returns when customers follow these conditions:

  • You send back the product within 7–14 days after delivery
  • You keep the item unused, unworn, and in its original condition
  • You return the item in its original packaging

We do not accept returns if the product shows signs of wear, damage, or any modification after delivery.

Items We Do Not Allow for Return

We do not accept returns for the following:

  • Products sold at a discount or during sales
  • Customized or made-to-order items
  • Gift cards (if included)
  • Items returned without original packaging or condition
  • Items that have been worn, washed, or altered after delivery

We do not accept returns for:

  • Sale or discounted items
  • Customized or personalized products
  • Gift cards (if applicable)
  • Items not returned in original condition or packaging
  • Sale or discounted items
  • Customized or personalized products
  • Gift cards (if applicable)
  • Items not in original condition or packaging

How to Start a Return

To start a return, you contact our support team with your order details. We review your request and approve eligible returns. After approval, you send the item back using the instructions we provide.

We may ask you to cover return shipping costs unless we sent you the wrong or defective item.

We Process Refunds Quickly

Once we receive and inspect your returned item, we process your refund. We send the refund to your original payment method. Your bank or payment provider may take a few business days to complete the transfer.

If you do not receive your refund on time, you should contact your bank or payment provider first, then reach out to us for help.

We Offer Exchanges

We help you exchange items for a different size or product if stock is available. You contact us quickly after receiving your order to request an exchange.

We Handle Damaged or Wrong Items

If we send you a damaged, defective, or incorrect item, we fix the issue immediately. We replace the item or issue a full refund at no extra cost to you.

Contact Us

If you have any questions about returns or refunds, you contact us at:

Email:support@basketcasegallery.org

Phone: +1 (213) 575-3811

Address: 356 S Mission Rd. Los Angeles, CA 90033, USA