At Basket Case Gallery, we process and ship your orders quickly so you receive your items on time and in perfect condition. We aim to make the shipping experience smooth, reliable, and transparent.

Order Processing

We process orders within 1–3 business days after payment confirmation. During high-demand periods or sales, processing may take slightly longer, but we always work to dispatch orders as fast as possible.

Once we ship your order, we send you a confirmation email with tracking details (if available).

Shipping Time

Delivery time depends on your location and the shipping method used:

  • Local delivery: 3–7 business days
  • International delivery (if available): 7–15 business days

Delays may occur due to customs clearance, weather conditions, or courier issues beyond our control.

Shipping Charges

We calculate shipping charges at checkout based on your location and order size. Any applicable shipping fees are clearly shown before you complete your purchase.

Order Tracking

We provide tracking information whenever available. You can use the tracking number to monitor your shipment until it reaches your address.

If tracking updates do not appear immediately, please allow 24–48 hours for the courier system to update.

Incorrect Address

You must provide the correct shipping address at checkout. If you enter incorrect or incomplete details, we are not responsible for delays or lost packages. Contact us immediately if you notice an error after placing your order.

Lost or Delayed Packages

We are not responsible for delays caused by courier companies, customs, or unforeseen circumstances. However, we always assist you in tracking and resolving delivery issues.

Contact Us

If you have any questions about shipping, delivery times, or tracking, you can contact us: